Never Miss Another Customer Call with an AI Receptionist
Your AI receptionist answers enquiries 24/7, qualifies leads and books appointments automatically. Every call answered. Every lead captured. Every time.
AI Receptionist for UK Small Businesses
CraftAutomate's AI Receptionist answers your business calls when you can't. It can handle customer enquiries, qualify new leads and book appointments automatically — helping trades and small businesses capture more opportunities without employing an additional receptionist.
How It Works
Three Simple Steps
Getting an AI Receptionist is straightforward. Here is how it works for your callers.
Customer Calls
A potential customer calls your business number. Instead of voicemail or a missed call, the AI answers instantly.
AI Answers & Qualifies
The AI has a natural conversation, answers common questions about your services, and captures the caller's details and requirements.
You Get the Lead
You receive an instant notification with the full call summary. If the caller wants to book, the appointment goes straight into your calendar.
Benefits
Why Choose an AI Receptionist?
24/7 Availability
Never miss a call again. Your AI receptionist answers every call, even at weekends and bank holidays.
Instant Booking
Callers can book appointments directly into your calendar without waiting for a callback.
Answers FAQs
Handles common questions about pricing, availability, services and more — just like a real receptionist.
Captures Every Lead
Every caller's name, number and requirements are captured and sent straight to you.
Professional Image
Gives your business a professional first impression, even if you are a one-person operation.
Saves Hours
Stop interrupting jobs to answer calls. Focus on the work and let the AI handle enquiries.
The Demonstration
Hear a Realistic Customer Call
See how an AI receptionist could handle an urgent customer enquiry while you're busy on a job.
Fictional demonstration based on a typical plumbing enquiry.
The call
A customer finds water leaking beneath the kitchen sink and the plumber cannot pick up. The call is answered by an AI receptionist called Amy.
Audio only. Nothing plays until you press play. A full written transcript is below.
- Amy — AI ReceptionistGood afternoon, Harris Plumbing and Heating. You're speaking with Amy, the automated receptionist. How can I help?
- David — CustomerHello. I've got water leaking underneath my kitchen sink. It's coming out quite fast.
- Amy — AI ReceptionistIs it near any sockets or electrics, and have you been able to turn off the water?
- David — CustomerNo, it isn't near any electrics. I've turned off the stopcock and it's slowed down now.
- Amy — AI ReceptionistOkay. I can't tell what's caused it, but I'll make sure the plumber knows it's urgent. What's your name, please?
- David — CustomerDavid Mitchell.
- Amy — AI ReceptionistThanks, David. And what's the best number to reach you on?
- David — Customer07700 900 123.
- Amy — AI ReceptionistAnd what's the address and postcode?
- David — Customer14 Market Lane, Bristol. BS5 9AA.
- Amy — AI ReceptionistUnderstood. Would you be available if the plumber could come today?
- David — CustomerYes, I'm available this afternoon.
- Amy — AI ReceptionistAll right. I'll send the details to the plumber now, and ask them to call you back about availability this afternoon.
- David — CustomerDo you know roughly what it might cost?
- Amy — AI ReceptionistI don't have enough information to price it accurately. The plumber will need to speak with you about that.
- David — CustomerOkay, that's fine.
- Amy — AI ReceptionistThanks, David. I've sent that over.
- David — CustomerThanks very much. Bye.
- Amy — AI ReceptionistYou're welcome. Goodbye.
While you're on the job, this arrives on your phone:
NEW URGENT ENQUIRY
- Caller
- David Mitchell
- Phone
- 07700 900 123
- Location
- 14 Market Lane, Bristol, BS5 9AA
- Problem
- Water leaking beneath kitchen sink, coming out fast
- Urgency
- Urgent — flagged during the call
- Safety check
- Not near electrics; stopcock turned off and leak has slowed
- Availability
- Available this afternoon
- Customer question
- Asked for a rough idea of cost — no price given
AI summary
David reported water leaking fast beneath his kitchen sink. It is not near any electrics, and he has turned off the stopcock, which has slowed it down. He asked about cost; no price was given. He is available this afternoon and is expecting a call back about whether you can come out today.
Suggested action: Call David back about availability this afternoon.
An illustrative example of the information you could receive after a call. The caller, business and details are fictional — this is not a call CraftAutomate has handled.
This example uses a plumbing call. Your receptionist can be set up around your services, working area, opening hours and the questions you want asked.
Book Your Free AI Receptionist Demo
See how it could answer calls for your business, using your services, working area and preferred call-handling rules.
FAQ
Frequently Asked Questions
Everything you need to know about our AI Receptionist service.
Stop Missing Calls. Start Winning Customers.
Book a free demo and see exactly how our AI Receptionist can work for your business.
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